FREQUENTLY ASKED QUESTIONS

Once your order has been successfully placed, you’ll receive an order confirmation email from Equi Fabb. When your order has been packed and dispatched, we’ll send you another email with your courier tracking number, so you can follow your parcel on its way to you. If you haven’t received an email from us, please check your spam or junk folder first. If it’s still not there, feel free to get in touch and we’ll be happy to check your order for you.

Absolutely. We understand that sometimes the size or fit just isn’t quite right. Items may be returned for an exchange or refund, provided they are returned in their original condition, unworn, unwashed and with all original tags attached. Please see our Returns & Refund Policy for full details and instructions on how to make a return.

Each product page includes sizing information to help you find the best fit. You can also refer to our Equi Fabb size guides, which include measurements and comparisons with standard New Zealand sizing: Adult Size Guide Children’s Size Guide If you’re still unsure which size to choose, please contact us before ordering — we’re always happy to help with sizing advice.

Equi Fabb is currently an online-only store, so we don’t have a physical retail shop at this stage. If you need help with sizing, product information or choosing the right item, please get in touch with us and we’ll be happy to help.

We offer a range of secure payment options at checkout, including: Visa • Mastercard • Apple Pay • Google Pay • Shop Pay The payment options available for your order will be displayed at checkout.

We aim to dispatch all in-stock orders within 1 business day of receiving your order and payment. Once dispatched, please allow approximately 3–5 working days for delivery. Rural deliveries may take a little longer. You’ll receive a tracking number by email once your parcel is on its way.

At this stage, Equi Fabb ships within New Zealand only. We hope to offer international shipping in the future, so keep an eye on our website and social media for updates.

We take care when checking and packing every Equi Fabb order, but if something isn’t right, please contact us as soon as possible. If you receive an item that is faulty, damaged or different from what you ordered, please send us your order details along with photos of the item where possible. We’ll work with you to get the issue sorted as quickly as we can.

If you need to change or cancel your order, please contact us as soon as possible. We aim to process and dispatch orders quickly, so we can’t guarantee that changes or cancellations will be possible once your order has been packed or handed over to the courier. If your order has already been dispatched, you may still be able to return eligible items in accordance with our Returns & Refund Policy.